Returns Policy

Unwanted goods:

We hope that you will be happy with the tools and equipment you order. However, should you have a change of mine for any reason, under the Distance Selling Regulations you have the right to cancel your order for any item purchased on the web site or by Mail Order for a refund (or credit note subject to a handling/restocking charge of 20%) for a product bought if it is returned in its original condition within 7 days of purchase. This does not apply to items personalised or made to your specification i.e. Special Orders. The following conditions apply:

Damaged in Transit (DIT):

We use established, specialist couriers to ensure that your goods reach you in perfect condition. However, in the unlikely event that your goods are damaged in transit, please call and notify our Customer Services department on 0845 500 1115

If there is a fault or missing parts:

All goods are inspected and every effort is made to ensure all products reach you in full working order.

However should either of the following apply please contact the Customer Services Department on 0845 500 1115 immediately or within 24 hours of delivery quoting your customer reference number.

Missing Parts

Should your product be found to be missing parts Customer Services will arrange for these to be sent out.

Faulty goods

Should your product be found faulty on delivery Customer Services should be informed within 24 hours and a return arranged for inspection.

In the event that a product you purchased on-line or mail order develops a fault during its warrantee, we may offer repair, exchange, or credit note as appropriate. Please contact the Customer Services department for further assistance.

Credit Notes: