Returns Policy

Unwanted goods:

We hope that you will be happy with the tools and equipment you order. However, should you have a change of mine for any reason, under the Distance Selling Regulations you have the right to cancel your order for any item purchased on the web site or by Mail Order for a refund (or credit note subject to a handling/restocking charge of 20%) for a product bought if it is returned in its original condition within 7 days of purchase. This does not apply to items personalised or made to your specification i.e. Special Orders. The following conditions apply:

• Orders must be cancelled within 24 hours beginning with the day after the date goods are delivered by contacting 0845 500 1115 quoting your customer reference number.

• Goods must be returned in their original un-spoilt condition; i.e. unused and in their original packaging with proof of purchase, for example the original sales receipt.
• We may ask for identification (proof of address) to help combat fraud.

• We regret that we are unable to refund any return delivery or postage costs incurred by you.
• If returning goods yourself we recommend you obtain proof of postage.
• We are unable to issue any refund until the goods have been inspected and authorised by head office.
• All goods should be suitably wrapped/packaged to make certain of safe handling and to protect them during transit to us.

• We are not obliged to take back an item simply because the customer has had a change of mind.

• Special order items may not be accepted back unless they are faulty.

Damaged in Transit (DIT):

We use established, specialist couriers to ensure that your goods reach you in perfect condition. However, in the unlikely event that your goods are damaged in transit, please call and notify our Customer Services department on 0845 500 1115

• You must contact us by phone within 24 hours of delivery.

If there is a fault or missing parts:

All goods are inspected and every effort is made to ensure all products reach you in full working order.

However should either of the following apply please contact the Customer Services Department on 0845 500 1115 immediately or within 24 hours of delivery quoting your customer reference number.

Missing Parts

Should your product be found to be missing parts Customer Services will arrange for these to be sent out.

Faulty goods

Should your product be found faulty on delivery Customer Services should be informed within 24 hours and a return arranged for inspection.

• Should the goods be verified to be faulty, we will either:
  • Deliver a replacement free of charge.
  • Or arrange a refund/credit note.
• We are unable to issue any refund until the goods have been inspected and approved by head office.
• Please include your customer reference number and contact details with the returned goods.
• If fuel has been added to the product this must be fully drained off prior to collection or the item may be refused.

In the event that a product you purchased on-line or mail order develops a fault during its warrantee, we may offer repair, exchange, or credit note as appropriate. Please contact the Customer Services department for further assistance.

Credit Notes:

• Credit notes are valid for one year from date of issue and must be safely retained.
• A replacement will not be issued nor can it be redeemed for cash.
• Credit notes are not transferable and must be produced when exchanging for goods.

Refunds

• Refunds will normally to be made to the same method of payment as your original purchase or a credit note issued.